RStickets! - Joomla Help Desk Ticketing System

Front-End Staff

• Front-end Staff unassigned and My tickets screens
• Full ticket management (update,reply,close,sort,filter) for Staff members
• Advanced ticket search by user/email/ticket code/subject/message
• Highlight Overdue tickets
• Submit tickets on behalf of clients

Front-End Clients

• Submit tickets without being registered
• View My Tickets once logged in
• Close / Update status of ticket
• Re-Open ticket

Departments

• Ability to use different Staff Departments
• Custom Fields for each Department Ticketing form
• Prefix for each Department to use in Emails
• Manual and Automatic(load-balanced) ticket assignment for each department
• Enable/Disable sending notification e-mails to staff and clients
• Ability to add custom fields like: Textbox, Textarea, Select List, Multi-select List, Checkbox, Radio
• Make custom fields required /optional

Groups

• Ability to create Staff Groups with multiple permissions related to ticket activity
• Add / Update / Delete Ticket permissions
• Add / Update / Delete Ticket Replies permissions
• Assign / Change Status / See Unallocated / See All tickets permissions

Staff Members

• Assign Joomla users to different Groups of permissions, and in different Departments
• Assign a Joomla user to more than one departments

Configuration

• Set date format
• Set up e-mail parameters
• Change ticket listing columns for Staff members
• Change ticket listing columns for clients
• Set up Auto-Close notification time and Auto-Close time
• Easy 2 click software update

Emails

• Configure New User Registration e-mail
• Configure New Customer Ticket e-mail
• Configure New Customer Ticket Reply e-mail
• Configure New Staff Ticket Reply e-mail
• Configure Auto-Close notification e-mail

Download RS Tickets